Etiqueta: franchisees.

Restaurant brands are starting to use artificial intelligence to streamline food service, from drive-thru operations to predictive ordering for consumers. Analysts say the technology has yet to reach critical mass at major chains, but has the potential to automate more tasks and give restaurant workers the opportunity to have a more meaningful experience with guests. The industry shift is reminiscent of the emergency of third-party delivery services five years ago, but there are still hurdles to broad adoption, such as franchisees needing to get on board.